Refund Policy
Last updated: November 19, 2025 This Refund Policy explains how cancellations, refunds, and adjustments are handled for products and services purchased from Tesla Energy...
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Deposits
Refundable within 7 days if engineering or procurement hasn’t begun.
Equipment
Unopened hardware returnable within 14 days (inspection required).
Service Adjustments
Prorated refunds once installation or commissioning has begun.
Last updated: November 19, 2025
This Refund Policy explains how cancellations, refunds, and adjustments are handled for products and services purchased from Tesla Energy.
Project Deposits
Deposits secure equipment procurement and engineering work. Refunds are available within 7 days of payment provided that no materials have been ordered or engineering work has commenced.
Equipment Returns
- Unopened equipment may be returned within 14 days, subject to inspection.
- Custom-fabricated components and special orders are non-refundable.
- Return shipping and restocking fees (up to 15%) may apply.
Service Cancellations
If a project is cancelled after installation has begun, refunds are prorated based on work completed and materials consumed.
Warranty Claims
Defective products covered by manufacturer warranty will be repaired or replaced following the manufacturer’s process. Refunds are issued only if a replacement is unavailable.
To initiate a refund request, email billing@etesla.lk with your contract number, proof of purchase, and a summary of your request.
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Our compliance and customer success teams are ready to walk through any policy details and ensure your solar transition feels effortless.